Frequently Asked Questions

Can I access my unit at any time?

Yes, you have 24/7 access through our smart gate from your authorised mobile number.

When are your office Hours?

Our standard office hours are:
Monday to Friday 9:30 am to 12:00 pm and 1:00 pm to 2:00 pm.

As we may occasionally be away from the office attending to the storage facility, clearing units or carrying out other business duties, we recommend calling ahead if you need to meet with us in person.

Outside office hours, appointments may be available from 2:00 pm to 6:00 pm subject to availability.

Weekends and public holidays are by appointment only, subject to availability.

How do I access my unit?

Our smart gate works from your mobile phone. we authorize your mobile number and provide you with a gate access number. Simply call the gate number from your authorized phone to open the gate.

What size storage units do you have?

We offer a range of unit sizes for household, business, and vehicle storage. If you are unsure which size you need, send us an enquiry and we can help you choose.

Our Sizes

3.0m x 1.5m
4.5m x 1.5m
3.0m x 3.0m
4.5m x 3.0m
6.0m x 3.0m
9.0m x 3.0m

Do I need to provide my own lock?

No, but we recommend a padlock. We do give you a key to the roller door lock, and there is a shoot bolt for your padlock.

Are my stored goods insured?

Safe and Sound does not insure customers’ stored goods. Customers should arrange their own insurance if required.

Can I store a vehicle?

Yes, Vehicle Storage is available subject to availability.

How do I book a unit?

Complete the Booking and Enquiry Form and we will contact you to confirm availability and the next steps.

How long can I rent a storage unit for?

Once you have a storage unit, you can keep it for as long as you need, provided your account stays up to date.

What can’t I store?

You must not store living animals, explosives, illegal items, hazardous or dangerous goods, flammable items, perishable goods.

Can I live or sleep in my unit?

No. Storage units are for storage purposes only and must not be used as a residence, sleeping area, or living accommodation.

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